RETURNS & EXCHANGES
We gladly accept exchanges on patterns (not on fabrics).
Contact us within: 7 days of delivery
Ship or post items back within: 14 days of delivery
Conditions of return:
Buyers are responsible for return shipping or postal costs.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We DO NOT accept cancellations on patterns, due to the fact that once an order reaches us it is automatically sent to the printers and we are charged for the printing process of that order.
We DO NOT accept returns or cancellations on FABRICS.
But please contact us if you have any problems with your order.
The time we need to prepare an order for shipping varies and depends on the demand of orders reaching us.
ESTIMATED DISPATCH and SHIPPING TIMES apply to all of our customers WORLDWIDE
Due to very high demands, we have a 7-14 day dispatch time, after payment made, however we normally manage to get orders out within 5-8 days depending on how busy we are. Fabrics can be sent out much quicker. For urgent orders please contact as we try to get them out within 24 hours after payment made.
Actual delivery time will depend on the shipping, and please understand that once a package is handed over to the shipping carrier it is then out of our control.
Should any order get lost in transit, please rest assured we honor ALL orders and would send replacements. You NEVER have to have any concerns about this when purchasing through our shop.
CUSTOMS AND IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Wholesale availability: YES we offer wholesale prices, please contact us.
If you require any further information, please do not hesitate but contact.
Address: The Vintage Pattern Shop
The Hollies Cottage
83 Burnham Road
Phone: (0044) 1621-331441